Frequently Asked Questions

The contract number is the last six digits of your Vehicle Identification Number (VIN), listed in the Vehicle Information section on page one of your service contract.

You must take your vehicle to a licensed repair facility open to the public during regular business hours. The technician at the facility should be proficient in disassembling the car until the failed component, examining it, identifying the cause of failure, and then repairing or replacing the part. Both the diagnostics and repairs should be conducted at the same facility. Please note that 2B Safe Warranty reserves the right to select a repair facility other than your chosen one.

The deductible amount is $100 per claim unless you have purchased the “$0 Deductible” option at the time of contract signing.

To change or update your personal contact information, please call our Customer Service Center at (800) 979-4889.

The waiting period depends on your plan and is stated in your service contract. Where a plan includes a waiting period, it is typically 30 days or 1,000 miles from the sign-up date and odometer reading before the coverage becomes effective. Any significant breakdowns during a waiting period will be deemed pre-existing vehicle conditions.

Yes, you most certainly can transfer your contract to a new owner by simply following the instructions listed in the Transfer Coverage section of our main menu. A transfer fee of $99 applies.

Use the File a Claim form to send your vehicle details and supporting documents. Submitting a claim request does not authorize repairs.

On the File a Claim form, choose “Choose files” or drag files onto the upload area. On a phone you can pick photos or files directly. You can attach up to 10 PDF, JPG or PNG files, 10 MB each and 20 MB in total.